We get it so wrong when we think of listening as a soft skill – especially today when so many of us hide in corners of either/or, feeling safer in our certainty, unwilling or unable to venture into the field of unknowing.
— Jacqueline Novogratz
Replace certainty with curiosity: “In this increasingly complex world, it’s impossible to see for ourselves most of what’s going on,” writes Margaret Wheatly. “The only way to see more of the complexity is to ask many others for their perspectives and experiences.
And if you want to change the world, listen more: Mirabai Bush says it’s a radical act.